FREQUENT QUESTIONS

  • Can I find out the status of my order?
    Yes, by accessing the Orders Placed section in your account, you can find out the status of your order at any time. If you placed your order using the Guest option, you can track your order via the link provided in the confirmation e-mail we sent you. If you have any queries regarding delivery, do not hesitate to contact our Customer Service Department by calling 0800 297 664 or via the e-mail address contact@massimodutti.com
  • Can I remove articles from my shopping basket?
    Yes, you can remove any article(s) that you do not want from your shopping basket providing your order has not been processed.
  • Can I modify my order?
    Yes, you can modify your order as long as it has not been processed. If you wish to modify it after it has been processed, contact us using the "Contact form" section of our website or through our Customer Service Department by calling 0800 297 664 or via the e-mail address contact@massimodutti.com.Exchanges are only possible for the same item in a different size and/or colour, without exceeding the original purchase amount.
  • Can I cancel my order?
    If you have any doubts regarding delivery, do not hesitate to contact our Customer Service Department by calling 0800 297 664 or via the e-mail address contact@massimodutti.com.
  • Can I recover my password if I forget it?
    This new password must have a minimum of 8 characters and include both letters (uppercase and lowercase) and numbers.

FOR FURTHER ENQUIRIES,

DON'T HESITATE TO CONTACT US

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THE COSMO VIETNAM

Hotline 1900 54 54 57
Email: contact@thecosmo.vn
Thứ 2- Chủ nhật: 9 - 21h

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